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All orders are shipped via air freight. Most deliveries arrive within 7–12 business days, depending on your destination.

After your order is dispatched, a tracking number will be sent to your registered email. You may check the real-time delivery status on the logistics official website.

We ship to most countries in North America, Europe, Oceania and Asia. You can confirm shipping availability by entering your address at checkout.

Delivery may be slightly delayed due to remote areas or customs clearance procedures.

We accept returns within 30 days for unused items kept in original sealed packaging with hygiene stickers intact.

Contact our support team to start your return process. We will send you return guidelines and the official return address.

Refunds will be processed within 7 business days after we receive and inspect your returned item.

Please contact us within 7 days upon receipt with clear photos of the product and package. We will arrange a replacement or full refund for you.

Yes. All of our crystals are 100% natural, undyed and untreated. Each piece features unique natural variations in color and texture.

Absolutely. Our agarwood is 100% natural, cultivated from sustainable plantations (Qi Nan / Kyara). It has visible resin veins, a soft sweet-woody aroma, and no artificial oils or dyes. Slight natural variations in grain and scent are normal for authentic material.

Real agarwood has a natural, layered fragrance (never chemical or overly pungent), visible resin lines, and a dense feel. Fake agarwood often smells one‑dimensional, feels unnaturally heavy, or has uniform, artificial coloring. We back every piece with our authenticity guarantee.

Yes. All our Hetian jade is natural nephrite jade, sourced from reputable mines. It exhibits a warm, creamy texture with subtle natural color variations and grain – proof of authenticity. No dyes or synthetics are used.

Yes. All silver jewelry is stamped S925 and meets international sterling silver standards. It is hypoallergenic, nickel‑free, and coated with an anti‑tarnish layer for longer shine.

Place your crystal under natural sunlight or moonlight for 2–4 hours, or rinse it with clean running water. Avoid water-sensitive stones such as Selenite and Malachite.

Keep agarwood dry; avoid water, perfumes, and chemicals. Store in a sealed bag when not worn. Wipe gently with a soft cloth. Over time the beads may develop a gentle patina – this is natural.

Store silver in a sealed bag or anti‑tarnish cloth. Avoid contact with perfume, lotion, and chlorinated water. Gently polish with a soft silver cloth when needed.

No. Our crystals, agarwood, jade and Feng Shui items are for cultural appreciation, spiritual wellness and daily inspiration only. They are not a replacement for professional medical advice or treatment.