Refund & Return Policy

Last Updated: May 23, 2026

1. Policy Overview

This Policy applies to all Orders shipped worldwide. We strive to balance consumer protection with the prevention of abusive return practices.

2. Return Period

2.1 You may request a return within thirty (30) days of receiving the Goods.

3. Conditions for Return Eligibility (All Markets)

To be eligible for a return, Goods must meet the following conditions. Non-compliant returns may be refused or subject to a partial refund only:

• Return requested within 30 days of delivery;
• Goods are in original, sealed packaging;
• All hygiene stickers, tamper-evident seals, or crystal pouch adhesives remain intact and unbroken;
• Goods are unused, unworn, and unaltered in any way.

4. Non-Returnable Items

• Items where the hygiene seal or tamper-evident sticker has been broken or removed;
• Items that have been opened, used, worn, or show signs of handling;
• Custom or personalized Orders;
• Sale or clearance items.

5. Exchanges

We do not offer exchanges. If you wish to obtain a different item, please return the original product (following our return procedure) and place a new order separately.

6. Return Shipping Cost and USD $15 Deduction Mechanism

6.1 Returns Due to Buyer's Remorse (Non-Quality Issues)

If You return Goods for reasons not attributable to Our error (e.g., change of mind, ordered wrong item), You authorized at checkout for Us to:

• Deduct Fifteen United States Dollars (USD $15.00) from Your refund, representing a reasonable estimate of the actual international return freight and handling costs incurred by Us.
• This deduction reflects Our actual return shipping cost (not a restocking fee). Any shortfall (where actual costs exceed $15) will be absorbed by Us, and You will not be invoiced for any additional amount.

6.2 Returns Due to Our Error (Quality Issues / Wrong Item)

If the return is due to a defect, damage, or Our error (e.g., wrong item shipped), the USD $15 deduction does not apply. We will bear the full cost of return shipping and issue a full refund.

6.3 Refusal of Delivery

If You refuse or fail to accept delivery of the Goods without valid reason, You shall be deemed to have canceled the Order. In such event, We are entitled to:

• Deduct Fifteen United States Dollars (USD $15.00) from Your refund;
• Pursue You for any additional shortfall if the actual round-trip freight and customs costs exceed this amount.

7. Refund Processing

7.1 Refunds will be processed only after the returned Goods have been received and inspected at Our Hong Kong warehouse.

7.2 Upon satisfactory inspection, refunds will be issued to Your original payment method within seven (7) business days.

7.3 If a return is rejected due to broken seals or other non-compliance, You will be notified within fourteen (14) business days. We reserve the right to return such Goods to You at Your expense (freight collect).

8. Return Process

8.1 To initiate a return, please email Us at hello@hknewage.com with Your Order number and reason for return.

8.2 Upon approval, please send the Goods to:

8.3 You must include a copy of the Order Confirmation email or packing slip inside the return package. Returns received without identifying information may experience significant delays or may not be processable.

8.4 We strongly recommend using a trackable shipping service. We cannot process refunds for returns lost in transit where no proof of delivery tracking is available.

9. Dispute Resolution

If You have concerns regarding a return, please contact Us first at hello@hknewage.com to seek resolution. For EU consumers, if a dispute cannot be resolved, You may submit a complaint via the EU Online Dispute Resolution (ODR) Platform at Consumer rights and complaints.